Business Development 2.0
Posts tagged sales training
Recruiting Sales Teams In This Economy
Mar 17th
You simply can’t afford another bad sales hire. A few ideas to help your business continue to grow in this struggling economy.
In today’s market it’s certainly easy to pack your sales staff with bodies, but how do you filter through the thousands of resumes to ensure that you are hiring the absolute BEST people to sell for your company? The trick is to stay on top of your recruitment before your need takes over your want, and maintain a continuous pro-active stance towards sales recruitment. Through keeping the recruitment doors open for positions you will have a continuous stream of actively interested candidates as well as “just looking” possibilities.
- Put somebody in charge of recruiting and make that their primary responsibility. This might seem a little pricey up front, but compare one person’s salary to the incalculable price of a bad sales hire – and this person’s value is now worth their weight in gold. This person can focus on developing and cultivating relationships with potential new salespeople and streamline the process. Just like in sales, this will build the talent pipeline and allow your company to grow.
- Utilize the available resources and technology. Currently there are seemingly countless online resources to screen and assess possible new members to your staff. Focusing on the word “screen” will make this process even more effective, and allow your Recruitment Director to sort through many people who might not “fit” in your market.
- Save the interview for the end. It would be quite impractical to interview EVERYONE who sends a resume your way; instead, schedule 10 minute phone conversations with possible candidates to actively investigate more specific topics relating to their personality, skills, and ability to sell. If your sales recruitment process is effective, then the people that make it this far are already qualified, interested, and a likely match to your sales needs.
Remember that sales recruiting IS sales. Once somebody has made it through the screening and ‘weeding-out’ part of the sales recruiting process, it is finally time to schedule a face-to-face interview. This is the candidates chance to CLOSE you; if they can’t close a sale of themselves with you, then they might not be the best at closing a sale with a client. Remember, you are likely going to pay them tens of thousands of dollars over the next year to sell your product and/or services; like all other investments, you are the only one who can choose if this is the best opportunity for you to see a return.
You’re using Track-It sheets, right?!
Feb 9th
One of best ways to do something your competition isn’t is to use a Track-It sheet that records you and/or your sales teams activities. Here are some activities I recommend you start keeping track of:
- Goals review – at least once a day
- SalesMind – 8 minute affirmations to reduce negative scripts (call reluctance, money tolerance, etc.) – at least once a day – contact me to learn more about SalesMind
- Dials – how many times you just dial the phone
- Contacts – how many times you talk to the decision maker
- Appointments
- New opportunity
- Referrals given – a great way to get referrals is to give them!
- Referrals received
- Yes/Close – agreement to do business, a sign up, a free trial.
- No- no’s aren’t bad. Get through them!
- Blog post – make the world better and market yourself at the same time
- Email opt-in – get people on your ‘touch’ list
Advantages to Tracking Activities
Setting up Track-It sheets allows you to design you and/or your sales team’s time for success. Then, you use it for accountability. If you notice you’re not getting the results you wanted, just look at the Track-It sheet. Did the necessary amount of effort go into closing more business?
Another reason why tracking activities can be a benefit is that it can show you the problems of why more new business isn’t closing. For instance, if the dials to contact ratio is solid, i.e. 10% for cold calling, but appointments are way low, you know there is a problem with asking for the appointment. Then, by recording the sales calls, you’ll be able to determine what you and/or your sales reps are saying that may be affecting the prospect negatively.
For Sales Managers – Tying Salary to Activities
Are you paying your salespeople a base salary? I hope that the Track-It sheet is tied directly to the base compensation. For instance, whenever I pay a base salary to a salesperson, the expectations are set right up front that the salesperson is expected to keep their Track-It sheet on their desk at all times and they need to mark all activities and results. Furthermore, in order to get their base compensation, they’re required to turn their Track-It sheets in as proof of their activities. If the salesperson only does 75% of the agree upon activities required for success, in many cases dials, the salesperson only get 75% of the base. No muss, no fuss.
Record EVERY Call
Jan 27th
Have you ever had a call with a prospect that dumped so much on your plate that you hung up wondering what the heck he/she talked about? Have you ever wished you could just sit there and converse with the prospect? I am not particularly good at listening while taking notes, and I believe that while I am taking notes, my face betrays my thoughts. I recommend you and your salespeople record all sales calls (a recommendation for new hires anyway), and not just on the phone. Recording calls allows your people not to have to worry about the facts. They don’t get bogged down with trying to make sure they’ve got every little detail. They can sit and enjoy the conversation and focus on listening and hone in on the essense of the call. And if they need facts, they can then replay the tape and get the facts. In fact, I believe they should be recording their calls and replaying them with you anyways as this will help them become better at their sales skills.





