Optimizing Your Sales Force

The first step to transforming your sales team is to evaluate your people, systems and strategies with a Sales Force Profile to discover the root of the problems.

With a Sales Force Profile, you’ll discover potential problems including:

  • Your hiring criteria
  • The quality of your pipeline
  • The effectiveness of your sales management efforts
  • Whether your management team is working toward the same goal
  • Whether your sales force is capable of executing your strategies
  • Whether your sales force has faith in your business model
  • Possible business lost as a result of poor salespeople
  • Salespeople that should be performing better

Determine which salespeople are trainable, how much training they’ll need to reach their potential and what your company must do to support this.

You’ll have the answers to these questions:

  • “Do we have the right people in the right roles?”
  • “Can they support my strategies?”
  • “Can they improve?”
  • “Are they capable of meeting my expectations?”
  • “What should my expectations be?”

A Sales Force Profile will answer the questions that impact the performance of your sales organization and give a road map to fix it.

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10 Mistakes to Avoid When Hiring Sales People

80% of Sales Hires Do Not Produce

If you have a sales team, it is likely that a significant amount of your money is spent on resources within the company doing estimates and quotes for business that never really had the chance of closing. This may have resulted in lost time and the company not using its available resources very efficiently. The potential here can be enormous and falls hand in hand with having a sales team that can deliver the excellence that is prevalent in other divisions of your company.

A Reliable and Consistent Sales Team

Every division and department of your company should operate smoothly and efficiently … including sales. It should be your goal to have a sales department that produces a reliable and consistent source of new and growing revenue, year in and year out, that does not require your direct attention.

Problem: Ineffective Sales Operations

Nature of Problem

The current sales operations, defined as the combination of sales management and the sales team working together, is not effective and efficient like other divisions of the company. Sales is a guessing game.

Implications

Sales within your company will continue to be a guessing game and growth will be hampered by how many salespeople you can go through until you get lucky with one that will produce in your system.

POSSIBLE STRATEGY

POTENTIAL RESULT

Keep hiring and managing as is There are salespeople that can produce on their own without the need for management. This is a luck based system.
Commit to dedicated sales manager A dedicated manager could implement the necessary systems to help the sales division.
Complete Sales Force Profile Determine how much more business could be closed and learn why some of that business wasn’t generated in the past. Learn what interferes with the ability to close more business.
Outsource process implementation to a sales management consultant Hire a consultant that has success implementing management systems to create sales momentum. Once operational, the system should be able to be turned over to an in-house staff member.

Problem: Lack of Results from Current Sales Team

Nature of Problem

The current sales team has several non-producers that do not close enough business to justify employment. A question remains for what to do with them.

Implications

The company will continue to lose money supporting non-producers, not to mention the lost opportunities and the negative effect of the brand in the market.

POSSIBLE STRATEGY

POTENTIAL RESULT

Immediately fire all non-producing sales staff Will free up salary money. May remove staff that could be trained.
Create sales team behavior plans and/or train non-producers in-house or professionally You may find some producers. There is a risk of wasting more time and money. May not solve the root problems.
Individually assess each non-producer using Kurlan salesperson assessments See who has potential to be trained as well as understand their strengths and weaknesses.
Continue trying different methods that may get them to sell – i.e. going on calls with them It is possible that the fix is very simple. Trial and error my find the problems.
Motivation seminars/books/tapes Zig Ziglar, Tony Robbins, etc. may help with positive motivation for a short period of time. Results typically do not last.

Problem: Poor Sales Management

Nature of Problem

Growing a sales organization consists of coaching, training, motivating, frequent evaluations, proper compensation, effective sales meetings, etc., while holding them accountable for performing at the highest possible levels of achievement. You may lack the attention that a sales organization needs to grow affectively.

Implications

Sales teams will continue to operate at a substandard level, not at the level of excellence the other divisions within the company operate at.

POSSIBLE STRATEGY

POTENTIAL RESULT

Don’t manage sales people It is possible to have a sales team that doesn’t require management, but is not recommended if you’re committed to growing a sales organization.
Use Jimmy full time for sales management Jimmy has the desire to become the sales manager. A sales manager assessment is recommended, but Jimmy may have the skills necessary to take on this role. He will need to find more time as 70-80% of his time is dedicated to quotes and estimates.
Outsource sales management Hire a consultant that has success implementing management systems to create sales momentum. Once operational, the system should be able to be turned over to an in-house staff member.
Hire full time sales manager Find a sales manager that can implement effective strategies on an ongoing basis.
Sales teams will continue to operate at a substandard level, not at the level of excellence the other divisions within the company operate at.Sales teams will continue to operate at a substandard level, not at the level of excellence the other divisions within the company operate at.

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